Privacy Policy

Chicken Run is committed to protecting the privacy and personal data of all users who access and use the website chickenrun-gambling.uk and its related services. This Privacy Policy explains how personal information is collected, processed, stored, and protected when individuals interact with the platform, register accounts, participate in games, or communicate with customer support. The policy is intended for users located in the United Kingdom and is designed to comply with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using the Website, users acknowledge that their personal data will be processed in accordance with this Privacy Policy. Chicken Run recognises the importance of transparency and fairness in data handling practices, especially within the online gambling industry where identity verification, financial transactions, and responsible gaming obligations require careful management of personal information.

Data Controller Information

For the purposes of data protection laws, Chicken Run acts as the data controller responsible for determining the purposes and means of processing personal data collected through chickenrun-gambling.uk. This means Chicken Run decides what information is collected, how it is used, and how it is safeguarded.

Users may contact Chicken Run regarding privacy concerns, data access requests, or other data protection matters through the official support channels provided on the Website. Privacy-related enquiries are handled by designated staff trained in data protection compliance. Communication may occur through email, online contact forms, or other secure support methods made available to users.

Types of Data We Collect

Chicken Run may collect several categories of personal and technical data to provide its services effectively and lawfully. Personal identification data may include full name, date of birth, residential address, email address, telephone number, and identity verification documents such as passports or driving licences. Financial information such as payment method details, transaction histories, and deposit or withdrawal records may also be processed for operational and regulatory purposes.

Technical data may include IP addresses, browser type, device identifiers, operating system information, access times, and log files generated during website interaction. In addition, gaming-related data such as betting history, game preferences, session durations, winnings, losses, and behavioural patterns may be recorded. This information is necessary for fraud prevention, responsible gambling monitoring, and fair play assurance.

How We Collect Data

Data is collected through both direct and automated means. Users provide personal information during account registration, identity verification procedures, customer support interactions, and financial transactions. Additional information may be submitted voluntarily when users participate in surveys, promotions, or feedback requests.

Automated collection occurs through cookies, tracking technologies, analytics tools, and gameplay monitoring systems. These mechanisms gather technical and behavioural data to improve website performance, detect suspicious activity, and personalise user experience. In certain circumstances, data may also be obtained from trusted third-party sources such as payment processors, fraud prevention agencies, or identity verification services to ensure compliance with legal obligations.

Purposes and Legal Basis for Processing

Chicken Run processes personal data for clearly defined purposes supported by lawful legal bases under UK data protection regulations. Data is processed to provide gambling services, manage user accounts, process payments, verify identities, detect fraud, and comply with regulatory obligations imposed by gambling and financial authorities.

Legal bases for processing include performance of a contract when users register and participate in games, legal obligation when compliance with anti-money laundering or age verification laws is required, legitimate interests for maintaining platform security and preventing abuse, and user consent for marketing communications or optional promotional activities. Where consent is relied upon, users have the right to withdraw it at any time.

How We Use Your Data

Personal data is used to create and manage user accounts, enable access to games, process deposits and withdrawals, and provide customer support services. Information may also be used to communicate important service updates, respond to user enquiries, and maintain records necessary for financial auditing and dispute resolution.

In addition, data is used to monitor responsible gambling behaviour, prevent fraudulent activities, enforce terms and conditions, and comply with licensing or regulatory requirements. With user consent, contact information may be used for marketing communications such as promotional offers, newsletters, or updates about new games and features. Users can opt out of marketing communications at any time.

Data Sharing and Third Parties

Chicken Run may share personal data with carefully selected third parties where necessary to operate the Website and fulfil legal obligations. These third parties may include payment service providers, identity verification agencies, fraud detection services, customer support contractors, marketing platforms, and regulatory authorities overseeing gambling compliance.

Data sharing is limited to the minimum information required for the relevant purpose, and all third-party partners are expected to adhere to strict confidentiality and data protection standards. Personal data is not sold to external entities for commercial gain. Disclosure may also occur where required by law, court order, or governmental request.

International Data Transfers

In certain situations, personal data may be transferred outside the United Kingdom for processing or storage. When such transfers occur, Chicken Run ensures that appropriate safeguards are implemented to protect user information. These safeguards may include the use of standard contractual clauses, adequacy decisions recognised by UK authorities, or other legally approved mechanisms designed to maintain equivalent levels of data protection.

Users acknowledge that international transfers may be necessary for payment processing, technical infrastructure hosting, or service provision by trusted partners. Chicken Run takes reasonable steps to ensure that any cross-border data transfer complies with applicable legal requirements.

Data Retention Periods

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal or regulatory obligations. Account information, financial records, and transaction histories may be retained for several years to meet anti-money laundering requirements and audit obligations imposed by gambling authorities.

Technical logs and analytics data are typically retained for shorter periods unless required for security investigations or dispute resolution. When personal data is no longer required, it is securely deleted or anonymised to prevent identification. Retention periods are regularly reviewed to ensure compliance with legal standards and operational needs.

Your Rights Under GDPR

Users in the United Kingdom have specific rights regarding their personal data under data protection laws. These rights include the right to access personal data held about them, the right to request correction of inaccurate information, the right to request deletion where legally permissible, and the right to restrict or object to certain forms of processing.

Users also have the right to data portability, allowing them to receive their personal data in a structured and commonly used format, and the right to withdraw consent where processing is based on consent. Requests to exercise these rights may be submitted through official support channels. Chicken Run may require identity verification before fulfilling requests to ensure data security and prevent unauthorized disclosures.

Cookies and Tracking

The Website uses cookies and similar tracking technologies to enhance functionality, analyse user behaviour, and improve service performance. Cookies may be classified as essential, performance, functionality, or marketing cookies depending on their purpose. Essential cookies are necessary for account login and secure transactions, while performance cookies help analyse website usage patterns.

Users have the ability to manage or disable cookies through browser settings or consent management tools provided on the Website. Disabling certain cookies may affect the availability or performance of specific features, including gameplay or account access.

Data Security Measures

Chicken Run implements technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures may include encryption technologies, secure server environments, firewall protection, multi-factor authentication, and restricted access controls for authorised personnel only.

Regular security audits, vulnerability assessments, and employee training programs are conducted to maintain high standards of data protection. While no digital system can guarantee absolute security, Chicken Run takes reasonable precautions consistent with industry standards to safeguard user information.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, operational practices, or technological developments. When significant changes occur, users will be notified through prominent notices on the Website or through direct communication where appropriate.

Continued use of the Website after policy updates constitutes acceptance of the revised terms. Users are encouraged to review the Privacy Policy regularly to remain informed about how their data is handled.

Contact and Complaints

Users who have questions, concerns, or requests regarding their personal data or this Privacy Policy may contact Chicken Run through the official communication channels provided on the Website. All enquiries are handled with due diligence and in accordance with data protection obligations.

If a user believes their data protection rights have been violated or that their personal data has been mishandled, they have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom, such as the Information Commissioner’s Office. Chicken Run encourages users to seek resolution through direct communication before escalating complaints to regulatory authorities.